United Healthcare Transportation Services

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Russell Noga
by Russell Noga | Updated January 25th, 2024

If you’re a Medicare beneficiary with UnitedHealthcare, you might be asking: How do I get medical transportation? United Healthcare transportation provides accessible rides to appointments, ensuring members can receive the medical care they need. In this article, discover the eligibility criteria, simple steps to book your ride, and the range of services tailored for varying health needs.

Key Takeaways

  • United Healthcare offers an extensive transportation program, including Non-Emergency Medical Transportation (NEMT), tailored to meet the needs of Medicare beneficiaries, ensuring they have access to medical appointments and services.
  • To utilize United Healthcare’s transportation services, eligible individuals must enroll and schedule rides with designated providers like MTM and Modivcare, providing necessary information for a seamless experience.
  • A diverse range of vehicle options, including those equipped with wheelchair lifts, and specialized services for seniors and individuals with special needs, enhance transportation accessibility for United Healthcare members.


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United Healthcare Transportation Services Overview

United Healthcare is committed to improving the health and quality of life of the communities they serve. They envision a world where individuals lead healthier lives and the healthcare system is optimized to benefit everyone. In line with this mission, they provide a detailed program for transportation specifically designed for Medicare beneficiaries. These services are not merely a logistical solution but are tailored to facilitate access to medical care for members.

Their services extend beyond just transportation to and from medical appointments. They also offer special needs transportation services through their transportation benefit providers, such as Modivcare and LogistiCare Solutions, LLC. These services provide additional support and care for adults and children with disabilities, long-term illnesses, or special health care needs. The goal is to ensure that every member, regardless of their health status, can access the medical care they need.

UnitedHealthcare Medicare Transportation Services

UnitedHealthcare Medicare Transportation Services
UnitedHealthcare has developed comprehensive Medicare Transportation Services to assist its members in accessing necessary medical care. The services include:

  • Secure and dependable transportation
  • Reduced wait times for medical appointments
  • Alleviation of stress associated with traveling to and from medical facilities
  • Specialized services tailored for members with special needs, including wheelchair access
  • Trips to other essential locations such as pharmacies and medical equipment suppliers

These services aim to provide convenient and reliable transportation options for Medicare members.

Let’s delve deeper into two primary components of these services: the UnitedHealthcare Community Plan and Non-Emergency Medical Transportation (NEMT).

UnitedHealthcare Community Plan

The UnitedHealthcare Community Plan adds an extra layer of convenience by offering complimentary transportation for medical care and services. It caters to the unique transportation needs of its members, providing reliable rides at no additional expense. Members can easily arrange transportation by contacting LogistiCare Solutions at least 2 days before their appointment.

For those providers who are keen on contributing to this noble cause, they can reach out to LogistiCare, the transportation benefit provider for UnitedHealthcare Community Plan members, via several channels, including email, phone, or their website.

For instance, in North Carolina, the transportation benefit for UnitedHealthcare Community Plan members is provided through LogistiCare Solutions, LLC.

Non-Emergency Medical Transportation (NEMT)

Non-Emergency Medical Transportation (NEMT) services are another integral part of the UnitedHealthcare transportation plan, complementing emergency transportation services. They cater to Medicaid beneficiaries who lack alternative transportation options. The NEMT services, facilitated through MTM, provide reliable transportation and personalized assistance without additional charges.

UnitedHealthcare defines a non-emergency medical situation as a health condition that is urgent but does not require the use of an emergency department. In such cases, individuals should seek care at an urgent care facility. Thus, Medicare beneficiaries with UnitedHealthcare can receive coverage for transportation to their doctor and, in certain cases, trips to their fitness center through NEMT services.



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Eligibility and Enrollment for United Healthcare Transportation

It is important to understand the eligibility and enrollment process for United Healthcare transportation services. The eligibility requirements and enrollment process differ based on the particular plan and program, but generally, these services are accessible to Medicare beneficiaries who need assistance with transportation to and from their appointments.

The process primarily involves two key aspects: understanding Medicare coverage and considerations for special needs and disabilities.

Medicare Coverage

Medicare can indeed provide coverage for transportation services, thus offering an essential lifeline for many seniors and individuals with special needs. United Healthcare’s Medicare Transportation service is not exclusively for senior citizens. It is accessible to all individuals who are Medicare beneficiaries, thus broadening the scope of those who can benefit from these services.

Medicare coverage for transportation services varies depending on the specific plan. Some plans may offer more comprehensive coverage, including trips to and from medical appointments, trips to the pharmacy, and in some cases, even rides to fitness centers. By offering these services, United Healthcare ensures that its members can maintain their health and wellness without transportation being a barrier.

Special Needs and Disability Considerations

In addition to Medicare beneficiaries, United Healthcare caters to individuals with special needs or disabilities. Through providers such as Modivcare, they offer reliable rides and exceptional personal service, ensuring that individuals with special needs can access medical care and services without any additional stress.

Their services are designed to cater to individuals with a range of disabilities, including physical or mental impairments. They ensure that vehicles are equipped with wheelchair lifts or ramps, thus providing comfortable and hassle-free transportation. To access these services, individuals can easily schedule a ride by contacting designated numbers at least 2 days in advance of their appointment.

Accessing United Healthcare Transportation Services

After an individual becomes eligible and enrolls in the United Healthcare transportation program, they need to learn how to access and schedule the transportation services. This involves contacting the transportation provider and scheduling rides accordingly.

These processes will be discussed in greater detail below.

Contacting Your Transportation Provider

In order to utilize United Healthcare transportation services, individuals can reach out to MTM or Modivcare by dialing the designated number at least 2 days prior to their appointment. This helps in scheduling the ride and confirming the availability of the service.

In addition to making a call, United Healthcare transportation services can also be contacted online by visiting the respective provider’s website. This offers a convenient and accessible method of scheduling transportation services, especially for those who prefer online communication.

Scheduling Rides

Scheduling a ride with United Healthcare Transportation Services is a straightforward process. Individuals can arrange a ride by contacting the designated number at least 2 days prior to their appointment. This advance notice enables the provider to coordinate the services effectively.

When arranging a ride, it is necessary to provide the following information:

  • Provider’s name (for medical visits)
  • Location of the appointment
  • Address
  • Contact phone number
  • Time of the appointment

This comprehensive information ensures that the provider can offer timely and efficient service, thus ensuring a seamless experience for the individual.

Types of United Healthcare Transportation Services

Types of United Healthcare Transportation Services

United Healthcare provides a range of transportation services tailored to meet different needs. These services are designed to cater to a wide range of customer requirements. These services range from rides for Medicare beneficiaries to and from medical appointments, to services for UnitedHealthcare Community Plan members in Nebraska for other healthcare-related needs.

Let’s explore the different vehicle options and services tailored for seniors and those with special needs.

Vehicle Options

The range of vehicles used by United Healthcare for their transportation services is extensive. They encompass:

  • cars
  • vans
  • taxis
  • rideshare services
  • vehicles equipped with wheelchair lifts

This variety ensures that all members, regardless of their specific needs, can have access to suitable and comfortable transportation.

For individuals who require wheelchair-accessible transportation, United Healthcare provides this service as well. The availability and coverage of this service may differ based on the specific plan and location, but the aim is to ensure that individuals who use wheelchairs can easily access the transportation services they need.

Seniors and Special Needs

United Healthcare understands that seniors and individuals with special needs may require additional assistance and accommodations. Hence, they offer specialized medical transportation services for these individuals. For instance, under Medicare coverage in specific circumstances, seniors can access rides for covered medical appointments.

For individuals with special needs, United Healthcare provides specialized transportation options through providers such as MTM and Modivcare. The vehicles are equipped to cater to a range of disabilities, ensuring accessibility and mobility for all. These services offer reliable rides and exceptional personal service, making transportation a stress-free experience for these individuals.

Making the Most of United Healthcare Transportation Services

After gaining access to United Healthcare transportation services, knowing how to utilize these services effectively is essential. This involves preparing for your ride, ensuring punctuality, and maintaining effective communication with your service provider.

These aspects will be discussed in detail below.

Preparing for Your Ride

To ensure a seamless transportation experience, it’s important to be well-prepared for your ride. This includes scheduling your rides in advance, preferably at least 4 days before the appointment for routine transportation, and calling immediately for urgent rides to the doctor or Urgent Care Center.

In terms of belongings, it is recommended to bring any necessary personal items for your appointment at the doctor’s office. This could include necessary documents, medical equipment, or even items for grocery shopping, food pantry visits, and pharmacy visits. Such preparation ensures that you have everything you need for your appointment and can make the most of your ride.

On-Time Arrival and Communication

Punctuality is crucial when it comes to healthcare appointments. Hence, United Healthcare emphasizes the importance of on-time arrival for both pick-ups and drop-offs. They recommend that members be prepared one hour in advance of the scheduled pickup time to ensure timely arrival at the destination.

Effective communication is another key aspect of a smooth transportation service experience. Active listening, taking comprehensive notes, and delivering precise and timely information to the transportation provider can help in eliminating any potential misunderstandings or miscommunications. Hence, maintaining open and clear communication lines can significantly enhance your transportation services experience.

Additional Resources for United Healthcare Transportation

In addition to the covered services provided by United Healthcare, such as transportation services, other resources can supplement or enhance these services. These include local and state programs and UnitedHealthcare community resources that offer added support.

These resources will be discussed in the following sections.

Local and State Programs

United Healthcare partners with local programs like MTM and LogistiCare Solutions, LLC to provide reliable transportation services and personalized assistance at no additional cost. These collaborations ensure a broader reach and a more comprehensive service network.

State programs also play a crucial role in providing services to enhance transportation. For instance, in North Carolina and Nebraska, United Healthcare collaborates with LogistiCare Solutions, LLC and Modivcare respectively to provide transportation services.

Moreover, there are additional transportation services provided by local and state programs that cater to seniors and individuals with special needs, such as:

  • public transportation
  • para-transit services
  • private ride services
  • ride-hailing services
  • taxis
  • volunteer programs


UnitedHealthcare Community Resources

UnitedHealthcare community resources offer a host of benefits that can enhance the member’s experience. These resources offer a wide range of Medicaid benefits such as:

  • Hospital and doctor visits
  • Prenatal care
  • Nursing home and home health services
  • Early childhood care

To enroll in UnitedHealthcare community programs, an individual needs to:

  1. Confirm their eligibility for Medicaid
  2. Select a plan that meets their healthcare and budget requirements
  3. Submit an application to the state’s Medicaid agency
  4. Once the application is approved, they can enroll in the program.

UnitedHealthcare also offers a helpline and support services for their community programs, which can be accessed through phone, online, or mail. These services assist with Medicare or DSNP inquiries and help individuals find appropriate plans.


United Healthcare Transportation Services is a comprehensive solution designed to cater to the transportation needs of seniors, Medicare beneficiaries, and individuals with special needs. By offering a wide range of services, from emergency to non-emergency transportation, and from individual rides to community plan services, United Healthcare ensures that its members have access to reliable and efficient transportation for their healthcare needs. The services are designed with a deep understanding of the unique needs of these individuals and the challenges they face, making United Healthcare a reliable partner in their healthcare journey.

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Frequently Asked Questions

Does medicare cover medical transportation?

Yes, Medicare covers medical transportation in cases of emergency and when it is deemed medically necessary, with Part B covering 80% of eligible transportation costs and the individual being responsible for the remaining 20% as coinsurance. It’s important to note that Medicare Advantage plans may offer special transportation benefits for accessing medical care.


What are the mission and vision of United Healthcare Transportation Services?

The mission of United Healthcare Transportation Services is to enhance the health and quality of life for the communities they serve, while their vision is to enable individuals to lead healthier lives and optimize the healthcare system for the benefit of all.


What services does the UnitedHealthcare Community Plan offer?

The UnitedHealthcare Community Plan offers complimentary transportation for medical care and services, providing for the specific transportation needs of its members.


What kinds of vehicles are provided by United Healthcare Transportation Services?

United Healthcare Transportation Services provide a variety of vehicles such as cars, vans, taxis, rideshare services, and those equipped with wheelchair lifts.

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